What courier do you use for deliveries?
We use Royal mail and DHL to send most of our UK orders.
How long does it take for home delivery?
For home delivery could take 3-4 days.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 1pm, Monday to Friday. Any order placed after 1pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk as it will come from a noreply email address. To ensure emails reach you, add the domain skyaneaccessories.com to your safe senders list.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer normal delivery.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit: www.royalmail.com. For orders placed after 1pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Do you deliver to PO Box adresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do I have to pay Customs & import charges if I live outside of the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
How do I return an item?
Unfortunately, we do not accept item return.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on info@skyaneaccessories.com.
